Community Support Workers Course

Community Support Workers Course 
2023 Calendar  available HERE 

What is the course:
The Community Support Worker (CSW) course is delivered to volunteers of community information support agencies to equip them with knowledge and skills to: 

  • work with people experiencing personal and financial hardship,
  • assess the diverse and multi-faceted needs of people accessing these essential services; and
  • determine the appropriate response required to meet those needs.

To be eligible to undertake the CSW course, learners must be enlisted as volunteers at a CISVic agency. Once you and the agency have decided that you will be a CSW, the agency contacts CISVic and completes a registration form (found below).

Some volunteers may qualify for Recognition of Prior Learning. For more information, read through our Factsheet.

To complete the course, learners will need basic English and some computer literacy skills. (Basic computer skills include performing word processing tasks, downloading and uploading documents from a web-based training platform, and using emails).

In general, any desktop or laptop computer purchased in the past two years should be capable of meeting most of your learning needs.  Mobile devices such as tablets and smartphones may also enable access; however, there are likely to be aspects of the course where the computing capability of mobile devices alone is insufficient. Learners will also need access to word-processing software.

Registration Form: 

Below is the  link to complete the new CSW training registration form

Course Dates: 

You can access the training dates and times here.

Online course

Online Course Registrations        close on Access to    portal on Online classes       day/time Dates
February 25th Jan 6th Feb  Wednesdays      10am - 12pm Feb: 8, 15, 22                                    Mar: 1, 8 15, 22
April/May 12th Apr 24th Apr Wednesdays       10am - 12pm Apr: 26                                               May: 3,10,17,24, 31                            Jun: 7                                   
June 18th May 29th May

10am - 12pm

Jun: 1, 8, 15, 29                                  Jul: 6, 13
July 14th Jun 26th Jun Wednesdays       10am - 12pm Jun: 28                                                    Jul: 5, 12, 19, 26                                  Aug:  2, 9
August 2nd Aug 14th Aug Wednesdays      10am - 12pm Aug: 16, 23, 30                                    Sep: 6, 13, 20, 2
Accelerated Hybrid Course (this is a face-to-face course)

Please note: Courses are subject to change and/or cancellation if adequate numbers have not registered.