Community Support Workers Course

Community Support Workers Course 

What is the course:
The Community Support Worker (CSW) course is a nationally recognised unit of competency called CHCCCS004: Assess co-existing needs. The unit has been customised by CISVic to ensure community support workers from across member agencies have the skills and knowledge to carry out the role.

CISVic delivers the course in conjunction with Eva Burrows College (a part of The Salvation Army) our Registered Training Organisation (RTO 0328). This is an online course that runs over 7 weeks and includes:

  • Five online modules – with online course content, which includes readings, videos, activities, discussion groups, resources and assessments
  • 14 hours of in agency learning – being based in the agency, with an experienced agency mentor to observer and conduct interviews
  • Five x two-hour online classrooms, delivered through zoom, on weeks 1, 2, 3, 5, and 6 (check the calendar for days and times these will be for each course). Before starting the course, learners must ensure they are available for these sessions

The online course is self-paced, which means the learner can access the content at a time that suits them, through a web-based learning platform.

To be eligible to undertake the CSW course leaners need to be enlisted as a volunteer at a CISVic agency. Once you and the agency have decided that you will be a CSW, the agency makes contact with CISVic and a registration form is completed. Click here for a list of CISVIc's agencies.

Some learners may qualify for Recognition of Higher Educational Qualifications. For more information and to see if you are eligible, read through our Factsheet.

Learners will need basic English and some computer literacy skills to complete the course. (Basic computer skills include: perform word processing tasks, download and upload documents from a web-based training platform and use emails or online messaging).

In general, any desktop or laptop computer purchased in the past two years should be capable of meeting most of your learning needs.  Mobile devices such as tablets and smartphones may also enable access; however, there are likely to be aspects of the course where the computing capability of mobile devices alone is insufficient. Learners will also need access to a word processing software.

2021 (current) online training dates


September course – (Registrations closed). Learners will start the online content on 7th September and work through this at their own pace. Online classrooms for this course will be on Fridays from 10am -12pm (on 10th, 17th & the 24th of September and 1st & 8th of October)

October course – (Registrations close 4th October). Learners will start the online content on 18th October and work through this at their own pace. Online classrooms for this course will be on Wednesdays from 10am -12pm (on 20st & 27th of October and 10th, 17th & 24th of November)


Click here to access the CISVic CSW Registration Form. 

For more information about the training please click here or contact Anne-Marie at or call 9672-200 / 0492 043 503.


Agencies are encouraged to access the training resources tab in the members area of the website, for more resources associated with the course. Including the RPL registration form, Instructions on how leaners access a Unique Student Identifier Number and other information/resources. N.B You will need agency access to navigate to this section.