Housing Issues

Housing Issues

Homeless or at risk of homelessness

If someone is experiencing homelessness or at risk of homelessness, free call 1800 825 955 at any time to speak with a housing and support worker. Opening Doors is a 24-hour statewide toll-free number and will direct your call to a service closest to you, or if the call is outside business hours, it will be directed to Salvation Army Crisis Services.

Renting  - For more about new COVID 19 Renting Rules click here

Hold on evictions 
The Australian Government has agreed to a moratorium on evictions over the next six months (26 Sept 2020) for residential tenants in financial distress who are unable to meet their commitments due to the impact of coronavirus. For more information visit Tenants Victoria at https://www.tenantsvic.org.au/

Worried about paying your rent
For detailed information about Rent Reductions and Rent Relief Grants download and read this step by step guide by Tenants Victoria

Or read below:

1. Speak to your landlord or real estate agent if you are having trouble paying rent, its important to be upfront and keep the communication open. Together you might come up with an arrangement to continue your tenancy. 

For people renting through a private andlord who owns a property and you have fallen behind in rent, Justice Connect's Homeless Law service have created a letter-writing 'Dear Landlord' tool. 


Tenants Victoria's Letter to the real estate agent requesting rent relief (from 1 tenant)Letter to the real estate agent requesting rent relief (from 2 or more tenants)Letter to the landlord requesting rent relief (from 1 tenant) or Letter to the landlord requesting rent relief (from 2 or more tenants).

2. If this doesn't work and you have more than 2 weeks rent arrears (rent owing) you can seek out financial support; call Opening Doors on 1800 825 955, to find the local agency doing this near you.

3. If you have been issued with an eviction notice seek out legal support; either email Tenants Victoria at https://www.tenantsvic.org.au/email-advice-service-open/ or access the Tenancy Assistance and Advocacy Program (TAAP). This service helps Victorians who have a private residential tenancy agreement and are experiencing financial disadvantage or family violence (regardless of financial circumstances). For contact details of your local TAAP services click here

VCAT Assistance 
VCAT is still operating its residential tenancies list, via telephone hearings, for urgent matters. We encourage you attend the hearing, as this is another important opportunity for you to be honest about your situation and come up with an arrangement to continue your tenancy. Before attending by telephone seek advice from either Tenants Victoria here or Consumer Affairs Victoria here or TAAP services (above).  

Tenant Information
Tenants Victoria has compiled an online resource for advice about coronavirus and tenancy. The website is updated regularly. 

Public Housing Tenancy Support 
If you live in public housing and would like some support contact the Social Housing Advocacy and Support Program (Tenancy Plus), Click here for a list of services. Tenancy Plus provides tenants with tailored support to help maintain your tenancy in situations where there is a breakdown or a risk of break down to your housing. 


Alternatively, contact one of our local services for assistance and advice, click here to find your local centre