Power Saving Bonus and Energy Assistance.


Power Saving Bonus and Energy Assistance

The Victorian government has announced a new Power Saving Bonuses (PSB) round from March 24th. The PSB program is designed to help reduce the impact of increasing power costs for Victorian households and is open to all residential electricity account holders.

Select CISVic member agencies have specially trained volunteers who can help you apply for this program. Simply locate the service closest to you and reach out; our friendly volunteers will endeavour to help you claim your power saving bonus.

To assist our volunteers in supporting your application, please bring a physical or electronic copy of your electricity bill (all pages are needed) to the agency.

Alongside the power saving bonus, some of our agencies also operate as energy mentors and can provide additional support relating to utility hardship under the Energy Assistance Program (EAP). The EAP is a free service designed to support you if you are experiencing difficulty and struggling with energy bills. It can help you access supports and resources to help you manage your energy costs.

The program aims to:

  • provide you with one-on-one help to navigate the energy market
  • help you manage the rising cost of living by saving money on energy bills
  • help you understand the energy affordability support and help you take part in the energy market more often.

Our energy mentors can help by providing one-on-one assistance to:

  • apply for eligible concessions and grants
  • access your retailer’s hardship programs
  • find, compare and switch energy offers
  • understand energy bills and address billing errors
  • provide energy saving and efficiency advice
  • provide referrals to other services like financial counselling.

See below for participating agencies or call 9672 2003 for more information:

Agency Name

Phone Number


EAP provider?


Access Care (Camcare)

03 9831 1900

City of Boroondara





03 9555 9910

City of Bayside





Banyule Support and Information Centre

03 9459 5959

City of Banyule





Bendigo Family and Financial Services

03 5441 5277

City of Greater Bendigo




Shepparton Family and Financial Services

03 5831 7755

City of Greater Shepparton




Cobram Family and Financial Services

0460 026 432

Moria Council




Casey North Community Information & Support Service

03 9705 6699

City of Casey




Chelsea Community Support Services

03 9772 8939

City of Kingston


Community Information and Support Cranbourne

03 5996 3333

City of Casey


Community Information and Support Merri-bek

03 9350 3737

City of Merri-bek


Community Information and Support Glen Eira

03 9571 7644

City of Glen Eira


Community Information and Support Yarra Ranges

03 9735 1311

Shire of Yarra Ranges



Darebin Information, Volunteer & Resource Service

03 9480 8200

City of Darebin


Diamond Valley Community Support

03 9435 8282

City of Banyule


Knox Infolink

03 9761 1325

City of Knox




Community Integrated Services

03 8368 0172

City of Hobsons Bay


Make a Difference Dingley Village

03 9551 1799

City of Kingston



Maroondah Community Assist

03 9725 7920

City of Maroondah



Monash Waverley Community Information & Support

03 9807 9844

City of Monash



Mornington Community Information & Support Centre

03 5975 1644

Mornington Peninsula Shire



Port Phillip Community Group

03 8598 6600

City of Port Phillip



Stonnington Community Assist

03 9804 7220

City of Stonnington


South Gippsland CAB

03 5662 2111

Shire of South Gippsland


Western Port Community Support

03 5979 2762

Mornington Peninsula Shire



Whitehorse Emergency Relief & Support

03 9285 4801

City of Whitehorse


Whittlesea Community Connections

03 9401 6666

City of Whittlesea                





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